Whether you're seeking advice on a bespoke creation, tracking an active order, or have a general inquiry, our dedicated team is at your service.
1252 Fifth Avenue, Manhattan
New York, NY 10029
+1 (800) 555-3432 Mon-Fri, 9am-6pm EST
Fill out the form below and a representative will respond within 24 hours.
Quick answers to our most common inquiries regarding shipping, returns, and bespoke services.
Bespoke commissions typically require 4 to 6 weeks from final design approval. This timeline covers interactive CAD modeling, high-precision casting, structural gemstone setting, and master hand polishing passes to guarantee uncompromising luxury standards.
Yes, all global consignments are processed via ultra-secure, fully insured priority couriers (such as Malca-Amit or FedEx Luxury Logistics). Your shipment is monitored via real-time global tracking nodes and requires signature verification upon destination arrival.
Absolutely. We source ethically clean diamonds and rare gemstones globally, each accompanied by official verification records (GIA or equivalent international bodies). Our procurement consultants work hand-in-hand with you to secure stones matching your exact target parameters.
We provide complimentary ring resizing within the first 60 days following structural product acquisition. Additionally, all our production items are covered by a limited lifetime structural warranty covering any manufacturing defects or setting tune-ups.